What should I do if my package hasn't arrived yet?Updated 4 days ago

We’re sorry to hear your order hasn’t arrived yet. Don’t worry, we’ll help you track it down!

If your package seems delayed or missing, here’s what to do:

🔍 Step 1: Check your tracking information

Start by reviewing the tracking link included in your shipping confirmation email.

• If the tracking shows your package is still in transit, it may just be experiencing a short delay with the carrier.

• Packages can occasionally show “In Transit” for several days, especially during peak shipping times or weather events.

📦 Step 2: If your package shows as “Delivered” but you don’t have it

Sometimes carriers mark packages as delivered a bit early.
Here’s what to try:

• Check with neighbors, building managers, or your mailroom in case it was misdelivered.

• Look around your front porch, garage, or other safe drop-off areas.

• Wait 24–48 hours, as the package may still arrive shortly after being marked delivered.

If it still hasn’t shown up, please contact our support team so we can start an inquiry with the carrier (e.g., USPS) to trace your package. This process usually provides results within a few business days.

🏠 Step 3: Confirm your shipping address

Double-check that your shipping address is correct on your order confirmation email.
If there’s an error or update needed, let us know right away so we can assist.