Subscribe & Save Order Cancelation PolicyUpdated 9 hours ago
Overview
This policy outlines the procedures and guidelines for managing Subscribe & Save orders. Please review it carefully to ensure a smooth experience with your subscription. By placing a Subscribe & Save order, you agree to the terms and conditions described below.
1. Subscription Modification Window
You can modify your Subscribe & Save order — including product quantity, delivery frequency, or shipping address — up to two (2) days before your order’s processing date.
Changes made after this window might apply to your next scheduled shipment, not the current one.
2. Order Processing and Cancellation
Once a Subscribe & Save order enters the processing phase, it cannot be canceled or changed.
The processing phase begins after the two-day modification window closes.
Please make sure to review your upcoming order before this deadline.
3. Notification Emails
To help you manage your subscription, we’ll send email reminders before each shipment. These emails allow you time to review and make any changes within the modification window.
Note: Be sure to check your spam or junk folders to ensure you don’t miss important reminders about your upcoming orders.
4. Responsibility and Accuracy
It is your responsibility to review and verify all order details before processing, including:
Product selection
Quantity
Delivery address
Payment information
Orders will be fulfilled using the information you provide. We are not responsible for errors or inaccuracies once processing begins.
5. Customer Support
If you have questions or experience any issues managing your Subscribe & Save order, please contact our customer support team. They are available to help with updates, troubleshooting, and general subscription management.
6. Policy Updates
We may update or revise this policy at any time without prior notice. We encourage you to check this page periodically to stay informed about any changes.
7. Normal Orders
For standard (non-subscription) orders, cancellations may be possible if the request is received before the order ships. However, due to our fast fulfillment process, we cannot guarantee cancellation once an order has entered the shipping phase.
8. First-Time Subscribe & Save Orders
If you’ve placed your first Subscribe & Save order and wish to cancel before it ships, we can accommodate your request as long as the order has not yet shipped.
By placing a Subscribe & Save order, you acknowledge that you have read, understood, and agree to this Cancellation Policy.
If you have any questions or concerns, please contact our customer support team, we’re happy to help!