My product was damaged in transit, what do I do?Updated 18 days ago

We’re so sorry your order arrived damaged—we know how disappointing that can be.

While we don’t have control over shipping carriers and can’t always offer an immediate replacement, we’ll do everything we can to help resolve the issue.

Here’s what to do:

1. Take Clear Photos

   • Please take photos of the damaged product and packaging.

   • These images are important for filing a claim with the carrier.

2. Contact Us Right Away

   • Send an email to [email protected].

   • Include your order number, a description of the damage, and your photos.

Once we receive your information, we’ll review the situation and open a claim with the shipping service if appropriate. We’ll work with you and the carrier to find a solution as quickly as possible.

Thank you for your patience—we’re committed to making this right!