I bought the 2 Week Pouch Reset and didn’t receive the eCookbook and the Bariatric Calculators information. What should I do?Updated 18 days ago

We’re sorry this happened—while our email system is very reliable, sometimes things slip through the cracks.

Here’s what you can do:

✅ Check Your Spam or Junk Folder
Occasionally, the email with your eCookbook and Bariatric Calculators might end up there.

✅ Contact Us for Assistance
If you still don’t see the email, please reach out so we can get everything to you right away:

• Submit a Support Ticket: Click the purple button in the bottom right-hand corner of your screen to open the customer service form.

• Or Email Us Directly: Send an email to [email protected] with “I didn’t receive my eCookbook” as the subject line.

One of our agents will help you as soon as possible and make sure you get your materials.

Thank you for your patience—we’re here to help you get started with your 2 Week Pouch Reset successfully!